Our FAQ section is designed to answer the most common questions about Efficient Taxi’s chauffeur services, airport transfers, booking process, pricing, vehicle types, and more. Whether you’re a first-time rider or a loyal customer, we want your experience to be smooth, transparent, and exceptional.
1. What areas do you serve?
Efficient Taxi proudly serves:
All 5 boroughs of New York City
Long Island
New Jersey
Connecticut
Surrounding regions including Westchester, Staten Island, and Northern NJ suburbs
2. What services does Efficient Taxi offer?
We offer a range of professional transportation services, including:
Airport transfers (JFK, LGA, EWR, and more)
Hourly chauffeur services
City-to-city and long-distance rides
Corporate and private event transportation
Personal, leisure, and business travel
3. Which airports do you serve?
We provide pickup and drop-off services to and from all major and private airports:
John F. Kennedy International Airport (JFK)
LaGuardia Airport (LGA)
Newark Liberty International Airport (EWR)
Westchester County Airport (HPN)
Long Island MacArthur Airport (ISP)
Teterboro Airport (TEB)
All FBO and private executive terminals
4. Do you offer flat rates for airport transfers?
We strive to offer competitive and transparent pricing. Flat rates may be available depending on your pickup/drop-off location and current promotions. Please visit our website or contact us directly for the most accurate rate.
5. What types of vehicles are in your fleet?
We offer a wide range of vehicles to suit every need and budget:
Economy Sedans – cost-effective and comfortable
Luxury Sedans – premium rides for business or personal travel
Executive SUVs – spacious and ideal for families or groups
Sprinter Vans – great for corporate groups or events
Stretch Limousines & Black Cars – perfect for special occasions
6. Is advance booking required?
Advance booking is highly recommended, especially for airport transfers, hourly rides, or special events. Same-day bookings are accepted based on availability.
8. Is there an online booking form on your website?
Yes, our website features a quick and user-friendly booking form for real-time pricing, instant confirmation, and hassle-free scheduling.
9. How can I amend or cancel my booking?
To make changes or cancel your reservation, contact us through:
Live Chat on our website
WhatsApp support
Phone call at +1 (347) 264-8455
Please have your booking number ready for faster service.
10. What is your cancellation policy?
We offer a flexible cancellation policy:
Cancel 24+ hours before pickup – Full refund
Cancel 12–24 hours before – 30% cancellation fee
Cancel within 12 hours or no-show – 100% charge
We recommend canceling as early as possible to avoid charges.
11. How secure is the online payment process?
All payments made on our website are 100% secure. We use industry-standard SSL encryption and trusted third-party processors. Your data is never stored or shared.
12. Do you accept credit cards?
Yes, we accept all major credit and debit cards, including Visa, MasterCard, and American Express. Online and contactless payment options are also available.
13. Do you operate 24/7?
Yes! Efficient Taxi operates 24 hours a day, 7 days a week, including holidays.
14. Will I get a professional chauffeur?
Absolutely. All our drivers are:
Licensed and insured
Background-checked and experienced
Professional, polite, and punctual
Neatly dressed for a premium experience
15. Are your rates per person or per vehicle?
All rates are per vehicle, not per person—ideal for families, small groups, and shared rides.
16. Do you provide child car seats?
Yes. Infant, toddler, and booster seats are available upon request. Please mention it during booking to ensure availability.
17. Can I text you to book a ride?
No, we do not accept or respond to text messages. Please book via phone, website, Live Chat, or WhatsApp for immediate assistance.
18. What is your complimentary wait time policy? ✅
We offer free wait time to accommodate standard airport and city delays:
International airport pickups – 45 minutes of free wait time
Domestic airport pickups – 30 minutes of free wait time
City pickups (non-airport) – 20 minutes of free wait time
After the free wait time expires, a $70/hour wait fee will apply, billed in full-hour increments. Wait time starts from the scheduled pickup time, not flight landing time.
19. Do you offer free vehicle upgrades? ✨
Yes, we occasionally offer complimentary vehicle upgrades (e.g., Economy to Business Class) as a courtesy based on real-time availability. These upgrades are not guaranteed, and may be changed or withdrawn without prior notice. You will always receive at least the vehicle class you booked.
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